Return and Refund Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Slofen Global Sdn Bhd, 14085 JALAN PIPIT 3 BANDAR PU.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Slofen Global Sdn Bhd, accessible from https://www.o2greeneryseries.com.my
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: slofenglobal@ymail.com
• By phone: 0164492922
• By WhatsApp: 0164492922

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days.
• The Goods are in the original packaging.
• The Goods isn't used or damaged.
• The Goods must have the receipt or proof of purchase.

The following Goods cannot be returned:

• At O2 Greenery Series, we strive to provide you with the highest quality natural products. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your satisfaction.
• 1. Returns:
• - You may return your purchased products within 30 days of the delivery date.
• - The products must be unused, unopened, and in their original packaging.
• - Please contact our customer service team to initiate the return process.
• - Once we receive your returned products, we will inspect them and process your refund.
• 2. Refunds:
• - Upon approval of your return, we will issue a refund for the purchase price of the returned products.
• - The refund will be credited to the original payment method used for the purchase.
• - Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• 3. Damaged or Defective Products:
• - If your products arrive damaged or defective, please contact our customer service team immediately.
• - We will arrange for a replacement to be sent to you or provide a refund, depending on your preference.
• - We may request photos or additional information to assist with resolving the issue.
• Please note that our return and refund policy applies to products purchased directly from O2 Greenery Series. If you have purchased our products through a franchisee or other retailer, their return and refund policies may vary.
• If you have any further questions or require assistance with a return or refund, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we are committed to ensuring a positive experience with O2 Greenery Series.
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods on sale or sold with promotion price can be refunded too.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

14085, Jalan Pipit 3, Bandar Putra 81000 Kulai Johor Malaysia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We gladly accept for exchange, mail out your item or return your item within 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Customers can exchange the product with a new one by contacting us

• By email: slofenglobal@ymail.com
• By phone: 0164492922
• By WhatsApp: 0164492922